IDD & Terms of Business

About our Insurance Services

The Wonderful Web Ltd, South Bank Technopark, 90 London Road, London, SE1 6LN

1. Terms of Business (“Terms”)

In these Terms references to “we” or “us” are to The Wonderful Web Ltd. We recommend that you carefully read these Terms – they describe the terms that will apply to our appointment by you. Any insurance you arrange through us will be administered by Berkeley Alexander Ltd, who are authorised and regulated by the Financial Services Authority. The scope of Berkeley Alexander’s administration includes (but is not limited to) collecting and arranging the collection of premiums, arranging cover with the underwriters, handling mid term adjustments to cover, dealing with post-inception queries (including notifications of claims and cancellations) and handling the renewal of your insurance.

2. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

3. Whose products do we offer?

We do not select products based on a “Fair Analysis” of the market. Instead, we offer products from a single insurer for each product type. You can ask us for the names of the insurers we use. Please note we are not contractually obliged to offer products in this way.

4. Which service will we provide you with?

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

5. What will you have to pay us for this service?

Other than for Ring and Jewellery Insurance (where a fee of £2.50 is payable) and Payment Protection Insurance (where no fee is payable) we will charge you a fee of £20 when you first take out your policy. Our administrators, Berkeley Alexander Ltd, may also charge a fee of up to £20 if you make a change to your insurance cover mid-term (including requesting copy policy documents) and at each renewal. We will disclose fees to you where they are payable. Our fees are non-refundable, even if you cancel your policy.

6. Who regulates us?

The Wonderful Web Ltd t/as insurance4everyone.co.uk is an Appointed Representative of Berkeley Alexander Ltd, who are authorised and regulated by the Financial Services Authority. Berkeley Alexanders FSA Register number is 307388. Their permitted business is General Insurance.

You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

7. What to do if you have a complaint

If you wish to register a complaint, please contact us:

...in writing: Write to The Managing Director, Berkeley Alexander Insurance Services, Temple House, 25-26 High Street, Lewes, East Sussex, BN7 2SD

...by phone: Telephone 01273 477 784

...by email to: info@baonline.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Please note that you must give us the opportunity to resolve your complaint before it may be taken to the Ombudsman.

8. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

9. Refund of premiums

In certain circumstances your insurer may repay part of your insurance premium(s) to us. This can occur where, for example, the risk covered by your policy is reduced (for example; a reduction in the value of your contents on a domestic home insurance policy) or the policy is cancelled. How we deal with this depends on the amount to be refunded;

• Where the amount of the refunded premium is less than £10 (per policy) Berkeley Alexander will retain such amount, but where a policy administration fee is made we will set it off against this fee. For example, if you reduced your cover mid-term resulting in a return premium due to you of £8.00 (for the processing of which Berkeley Alexander usually charge a policy administration fee of £20.00), the refund retained will be offset against the administration fee due. This would result in a charge to you of £12.00 (£20.00 administration fee, less the £8.00 refund which we retain would equal £12.00 to be paid by you).
• For any refunded premium in excess of £10 (per policy) including cancellations mid-term Berkeley Alexander will usually be asked by the insurer to return to them the commission on the refund due to you, called a “clawback”. Because the majority of costs are incurred administering the inception or renewal of a policy Berkeley Alexander do not return commission to the insurer and instead remove it from the refund due to you. In recognition of this, where the amount of the clawback is in excess of the administration fee payable at that time, Berkeley Alexander will not charge an administration fee. For example, a change to cover results in a return premium to you of £175 (including a £35 clawback of commission that would otherwise have to be paid back to the insurer), you would be refunded £140 (£175 - £35) but not be charged an administration fee as the amount of the clawback is in excess of the fee.

This paragraph does not affect any cancellation/refund rights which Consumers may have.

10. Your legal duty to disclose information to us, Berkeley Alexander and insurance companies

It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of the policy and when you renew it. It is important you ensure that all statements you make on any proposal form, claim forms or other document is full and accurate. Please note that if you fail to disclose any material information or change of circumstances to your insurers, this could invalidate your insurance cover and could mean that part or all of a claim may not be paid. We strongly recommend that the information provided is checked thoroughly prior to submission and that you keep a record of all correspondence supplied in relation to the arrangement of your insurance cover. Please also note that any renewal of insurance will be made in reliance upon the information provided by you in connection with your previous insurance policy – we and Berkeley Alexander will assume that such information remains correct unless you tell us otherwise.

11. Cancellation Rights

Cancellation rights vary between insurers and you should check your insurer’s documentation if you are considering cancelling your policy. If you are a Consumer and you exercise your right to cancel your policy within a 14 / 30 day cancellation period you will be charged for the period during which you were covered, and other charges may be applied to cover the insurer’s and our costs in arranging the cancelled policy, which will usually mean we or Berkeley Alexander will retain any fee charged.

12. Our right to set off monies you owe us

We or Berkeley Alexander shall be entitled (but not obliged) without notice to you to set off any amounts due to us from you against any amounts which we or Berkeley Alexander may receive on your behalf.

13. Insurer Solvency

Whilst we and Berkeley Alexander endeavour to place business with insurers with adequate levels of financial solvency we and Berkeley Alexander cannot guarantee the solvency of any insurer.

14. Notification of incidents

It is essential that you notify Berkeley Alexander immediately of all incidents or allegations that may result in a claim against your insurance policy. You must do so whether you believe you are liable or not. Any failure to do so may result in your insurer refusing to accept a claim. Any letter or other communication making allegations which could give rise to a claim which is received by you from any third party must be passed to Berkeley Alexander immediately, without acknowledgment. Only by providing prompt notification of incidents can your insurance company take steps to protect your interests.

15. How to make a claim

If you wish to report a claim or potential claim, please call the number shown in your policy document.

16. Payment of Premiums

In the absence of any alternative terms which we and Berkeley Alexander agree with you in writing (such as payment by instalments which we and Berkeley Alexander can arrange for you) our payment terms are as follows:

• New policies – full payment of premium and fees on or before the inception date of the policy;
• Mid-term adjustments to existing policies – full payment of any additional premium and fees on or before the effective date of the change;
• Renewals – full payment of premium and fees prior to the renewal date.

Berkeley Alexander normally accept payment by cash, cheque, debit or credit card or monthly instalment. Time shall be of the essence, both as regards times, dates and periods specified in this paragraph and as to any times, dates or periods which we and Berkeley Alexander may agree can be substituted for any of them. In the event that you fail to pay any premium and/or fees when due your insurer may cancel your policy from the inception/renewal date and reject any claims thereunder. The acceptance by us of any payment from you (including the encashment of cheques) does not constitute acceptance of any risk by insurers or any commitment by us to arrange insurance cover on your behalf. Accordingly you should not assume that insurance cover is in place until you have received written confirmation of cover in the form of a cover note, policy certificate or equivalent.

17. Payment of premium using Third Party Instalment facilities

If you elect to pay for your insurance premium using Berkeley Alexander’s third party supplier, Premium Credit Limited (PCL), your details will be passed on to them. They will send you a welcome pack detailing full terms and conditions. Any queries or questions about the service provided by PCL should in the first instance be directed to them on 0844 736 9836. Where your policy is paid via PCL and you elect to renew your cover (or Berkeley Alexander renew your cover pursuant to clause 18 of this agreement), Berkeley Alexander will again continue to pass your details to PCL. If any direct debit or other payment due in respect of the credit agreement you enter into with PCL to pay premiums is not met when presented for payment, or if you end the agreement with PCL, or if you do not enter into a credit agreement with PCL Berkeley Alexander will be informed of this by PCL. If you do not make other arrangements with Berkeley Alexander to pay your insurance premiums you acknowledge and agree that we or Berkeley Alexander may instruct on your behalf any relevant insurer to cancel the insurance and to collect any refund of premiums which may be made by the insurer, and if any money is owed to PCL under your credit agreement to pay it to PCL or if PCL have debited Berkeley Alexander with the amount outstanding, to use it to offset Berkeley Alexander’s costs.

18. Important Information Relating to Renewal of Policies

Prior to the expiry of your policy where Berkeley Alexander will be inviting a renewal Berkeley Alexander (or your insurance company) will endeavour to send you details of the cost and terms to renew your policy. To protect your interests and in the event that Berkeley Alexander do not receive your instructions and payment prior to the date of renewal, Berkeley Alexander reserve the right (but shall have no obligation) to renew your policy and (in the case of direct debit/instalment payments) to continue to accept payment from you unless and until you specifically notify Berkeley Alexander or your insurance company in writing that you wish to cancel your policy. Where Berkeley Alexander have assumed (in the absence of instructions to the contrary) that renewal is required you may be liable to make payment to us and/or your insurance company.

19. Confidentiality and Data Protection

All information about you of a sensitive or personal nature will be treated as private and confidential by us and Berkeley Alexander. We and Berkeley Alexander will however use and disclose the information we and Berkeley Alexander have about you in the course of arranging, placing and administering your insurance. This may involve passing information about you to insurers, other intermediaries, risk management assessors, uninsured loss recovery agencies and other third parties involved (directly or indirectly) in your insurance. We or Berkeley Alexander may also pass information about you to credit reference agencies and premium finance providers in connection with the assessment of your financial standing generally and, in particular, where you have requested a premium instalment plan – this may include details of your payment record with us or Berkeley Alexander. We or Berkeley Alexander may also pass information about you to other companies which are in or are associated with our group. We and Berkeley Alexander or they may also use the information held about you to provide you with information on other products and services we or they can offer and which we or they feel may be of interest to you. If you do not wish to receive marketing information from us or them, or for us to disclose information about you to other parties for marketing purposes, please contact us immediately. In the interests of security and to improve our service, telephone calls you make to us may be monitored and/or recorded.

20. No Waiver and Amendments

A failure at any time by us to enforce any right or obligation shall not be deemed to be a continuing waiver of such right or obligation. You should obtain any amendment or variation of these Terms requested by you in writing by our duly authorised officer or employee. We reserve the right to amend these Terms at any time during our appointment (including for the avoidance of doubt during the term of your insurance) by giving you not less than 7 days’ notice. We may assign or delegate all or any part of these Terms and/or the services to a third party without your prior consent where this will not significantly reduce any protections given to you under these terms or under the regulatory system.

21. Prior Agreements and Acceptance

These Terms form the basis of our appointment as your agent in connection with the arranging and administration of your insurance and (save as set out in the remainder of this s.21) supersede all prior discussions and representations. If you intend to rely on any representation made to you prior to receipt of these terms, you will need to obtain it in writing in accordance with s.20 above. These Terms constitute an offer by us to act on your behalf in the arranging and administration of your insurance – in the absence of any specific acceptance communicated to us by you, you are deemed to accept our offer to act for you on the basis of these Terms by conduct upon your instructing us to arrange, renew or otherwise act for you in connection with insurance matters.

22. Governing Law

These Terms are governed by and construed in accordance with the Laws of England and Wales and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.